Management and leadership

• Newly appointed supervisors and team managers
• Specialists promoted to management without formal training
• Managers who want to build a team that works without daily supervision

What you will be able to do

1. Set your team's weekly priorities using a clear criterion
2. Delegate tasks without losing control of the outcome
3. Handle difficult performance conversations without escalation
4. Build a weekly meeting that doesn't waste anyone's time
5. Read your team's metrics before they turn into problems

What we cover

• The practical difference between management and leadership
• Delegation and its levels
• Performance management and feedback
• Decision-making under time pressure
• Meeting management and tracking commitments