Customer Service
A well-managed complaint builds more loyalty than flawless service.
Register your interestWho this course is for
- Customer service teams and call centers
- Frontline staff in retail and services
- Supervisors who want to improve customer satisfaction
What you will be able to do
- Receive a complaint without taking it personally
- Turn an angry customer into a solvable conversation in three steps
- Write a clear written reply that does not make the situation worse
- Decide when to escalate a case and when to resolve it yourself
- Measure customer satisfaction with a single, trackable metric
What we cover
- Service standards and brand promise
- Active listening and stress management
- Managing escalated complaints
- Service via digital channels
- Measure satisfaction and improve the process
Register your interest
We send you dates and details as soon as they are set, without commitment.